🍴 ChefMarket Help Center
Direct-from-chef marketplace. Sell your specialties to a national audience without losing 30% to delivery apps.
Chefs — getting started
How do I become a chef on ChefMarket?
Sign up at /Signup → KYC + Stripe Connect onboarding (~10 minutes) → upload first dish (photos + description + price + lead time + shipping zones) → marketplace listing live. Hobby tier is free; Pro at $49/mo unlocks branded storefront and lower take rate.
What can I sell?
Anything you can ship that meets your local food-safety regulations. Common categories: artisan baked goods, sauces + condiments, specialty pasta, dessert kits, regional dishes, vegan + dietary-restricted items, sauces, spice blends. Hot prepared meals require local-delivery zones (Pro tier).
What about cottage food laws?
Most US states have cottage-food laws that allow home-kitchen production of low-risk foods (baked goods, jams, candies, etc.) without commercial-kitchen licensing. Check ChefMarket's per-state guide in Settings → Compliance. Some states require a separate "home processor" license.
Shipping + fulfillment
How does shipping work?
Default: customer pays shipping at checkout, calculated from chef's location + delivery address + service speed (standard / 2-day / overnight). USPS, UPS, FedEx supported. Pro tier supports custom shipping zones (e.g. "ship to East Coast only" or "free local delivery within 25 miles").
What about cold-chain / refrigerated shipping?
Pro tier integrates with cold-chain partners in major metros. Higher cost passed to customer, but expanded geographic reach. Standard chefs ship at room temperature only.
Lead time for fulfillment?
Configurable per dish. "Same-day if ordered by 10am" works for local fresh items; "2-5 business days" works for shipped items. Set lead times accurately — customer-experience metrics rely on hitting them.
Influencer tier
How do I qualify for Influencer?
Apply with: social handles (Instagram / TikTok / YouTube), recent posts/shorts, cuisine specialty, follower count. Editorial team reviews quality + engagement + originality. ~5 business day turnaround. Verified-creator badge surfaces in marketplace + Shorts feed.
What's revenue share on Shorts?
Influencer-tier creators earn revenue share when their shorts drive marketplace purchases. Specifically: when a customer buys after watching one of your shorts within a 7-day attribution window, you earn an extra 10% of the purchase value (paid via Stripe Connect, monthly).
Shorts feed
What's the ChefMarket Shorts feed?
Vertical scroll feed of 15-second + 30-second cooking + plating + behind-the-dish videos. Viewers swipe through, and any short has a "Buy this dish from this chef" button that opens the chef's product page. Influencer tier required for inclusion.
How do I upload shorts?
Pro+ tier. /ChefMarket/Shorts/Upload (coming with Phase 1 of the Shorts launch). 15s or 30s, MP4/MOV, max 60MB. Auto-thumbnail or upload your own. Tag the dish (auto-links the buy button).
Customer questions
Can I leave a review?
After delivery confirmed, you'll get a 1-tap review prompt via email + SMS. Star rating + optional comment. Reviews surface on chef profiles and influence Shorts ranking.
What if my order is bad?
Contact support@cloudfran.com with the order id within 7 days of delivery. Chef + customer service work to resolve. Refunds processed via Stripe.
Support
How do I get help?
- Email support@cloudfran.com — typical response 1 business day.
- Pro+ tier: dedicated CSM + storefront optimization office hours.
- Influencer: content coaching + shorts production guidance.